Whether you have a question about our products, need technical support, or want to discuss a custom solution for your vehicle or fleet, our team is here to help.
Our team consists of trained specialists ready to assist you with installation, troubleshooting, and product advice.
We know your time is valuable. That’s why we aim to answer every inquiry within one business day.
No matter where you are, our systems are designed to work across Europe and beyond. We ship and support internationally.
Whether you have questions about our bikes, need technical support, or want to explore fleet solutions, our team is ready to help.
Email: support@oneyardbike.ca
Phone: +1 (437)873 7710
đź“Ť Address: Unit 17, 21 Progress Ave, Scarborough, ON M1P 4S7
For more info, please visit How to Properly Charge The Battery
We stand behind the quality of our products. Oneyard provides a tiered warranty to ensure your peace of mind:
In Ontario, as long as the bike meets the legal requirements (32 km/h limit, working pedals, and under 500W output), you do not need a driver’s license, vehicle permit, or insurance. However, riders must be at least 16 years old and wear a mandatory helmet.
Charging time typically ranges from 4 to 8 hours, depending on the battery capacity and the current state of charge. We recommend using only the original Oneyard charger provided with your bike to maintain battery health.
While our chargers have an auto-shutoff feature, it is best practice to unplug the charger once the green light appears to prevent unnecessary power consumption and heat buildup.
Yes! We offer shipping across Canada. For customers in the Greater Toronto Area (GTA), we also offer local pickup and "Ready-to-Ride" assembly services at our partner locations.
We offer a 7-day return policy for unridden, unassembled bikes in their original packaging. Please note that shipping fees and a restocking fee may apply.
